How do I know my information will be protected?
All of our transcribers sign a Non-Disclosure Agreement upon hiring. [...]
What is a “good” audio?
Make sure when you record that background noise is at [...]
Can you transcribe other languages?
At this point in time, we only transcribe English.
Will accents from non-native speakers pose a problem?
Our transcribers are skilled in many different areas. We make [...]
Do you charge extra for bad audio quality?
No, we do not. It may take us longer to [...]
How do I send my file?
We can receive them through Dropbox, OneDrive, ShareFile, MailChimp, Citrix, [...]
What types of audio can you do?
Our most common are mp3, mp4, wav and vox. There [...]
What is the expected turnaround time for transcripts?
The expected turnaround time for 60-70 minute audio files and [...]